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How 1wim Handles Your Personal Information

Your account data belongs to you. This page explains exactly what we collect when you register, deposit via bKash, Nagad or Rocket, and use our platform — and what you can do about it.

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What We Collect and Why

1wim Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity and process your transactions. This includes your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket. Each time you make a deposit

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or withdrawal, a transaction record is created and held securely against your account profile. We also collect device and session data — browser type, IP address, and login timestamps — to protect your account from unauthorised access. This data is not sold to third parties. We
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share it only where required by applicable law or with payment processors directly involved in clearing your bKash, Nagad, or Rocket transactions. You can request a copy of the data we hold on you at any time by contacting our support team. Retention periods vary by
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data type: transaction records are kept for as long as required under applicable financial regulations, while session logs are cleared on a rolling basis. How this policy applies to you depends on your local law and the eligible regions in which our services are available.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about your personal data, want to correct something on your account, or need to submit a formal data access request, our support team handles these directly. We aim to respond to all data-related queries within a reasonable timeframe. Contact us through any of the channels below.

Live Chat Start a chat from your account dashboard. Available during our standard support hours for account and data queries.

Email Support Send your data request or privacy question to our support address. Include your registered account details so we can locate your record.

Help Centre Our help centre covers common privacy questions including how to update your details, close your account, or request your data.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every layer of your account — from the moment you register to each time a payment clears through bKash, Nagad, or Rocket. Here is how that works in practice.

Account Security Your account is protected with password hashing and session tokens. Each login generates a fresh session, and suspicious activity triggers an OTP verification step to your registered mobile number.

Cookie Policy We use functional cookies to keep your session active and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Data Retention Transaction data tied to bKash, Nagad, and Rocket payments is retained as required by applicable financial rules. Non-essential session data is purged on a rolling schedule.

Requesting Changes To update, correct, or delete your personal data, contact support with your account details. We will confirm the action taken and the timeline within our standard response window.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled on 1wim.

We collect your name, contact information, and the payment details you use — such as your bKash or Nagad number — to verify your identity and process transactions securely.

Your payment data is shared only with the payment processor handling your transaction. We do not sell or pass your bKash, Nagad, or Rocket details to unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will locate your record and provide the data within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove non-essential data promptly, though transaction records may be retained as required under applicable financial regulations.

Each login session uses a fresh token, and any unusual access attempt triggers an OTP check to your registered mobile number, adding a second layer of verification to your account.

How this policy applies depends on your local law and the eligible regions where our services are available. We recommend reviewing the policy in full alongside your local legal requirements.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 1wim Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy

01 What personal data does 1wim collect when I register?

02 Is my bKash or Nagad payment data shared with anyone?

03 How do I request a copy of the data held on my account?

04 Can I ask for my personal data to be deleted?

05 How does 1wim protect my account from unauthorised access?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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